Refund policy

Last updated: July 6, 2026

We want to make it right. Got a problem? Reach out to sales@localcustom.ca — here's how it works.

Custom items are made to order

Everything we decorate — team store gear, bulk orders, personalized items — is printed or embroidered specifically for you. Because of that, we can't accept returns or exchanges for change of mind or sizing on decorated items. Please double-check the sizing chart on each product page before ordering, and reach out before you buy if you're unsure between sizes.

If we got it wrong, we'll fix it

If your order arrives with a defect — a misprint, the wrong item or size (different from what you ordered), a flawed garment, or decoration that doesn't match the proof you approved — email sales@localcustom.ca within 14 days of receiving it. Include your order number and a photo of the issue. We'll make it right with a reprint, a replacement, or a refund.

Personalized items

Names and numbers are printed exactly as submitted with the order, so please check spelling carefully at checkout. If we misprint a name you submitted correctly, that's on us and we'll redo it free.

Care

Follow the care instructions that come with your garment (generally: machine wash cold inside-out, hang dry or tumble low, no ironing over the print). If decoration fails under normal washing, contact us — that's not normal and we'll take care of it.

Refund processing

Approved refunds go back to your original payment method. Allow 5–10 business days for it to appear, depending on your bank.